DACH Retail Event Series

Networking events featuring expert speakers that will expand your knowledge, ideas and insight within the changing environment of the retail world.

DACH Retail Event Series

Join us for insight, ideas and to network with others. As part of your attendance you will benefit from a tailor-made copy of Prof. Dr. Phil Klaus award-winning CX audit, highlighting how you can use the ‘right’ CX strategies and practices to increase your firm’s profitability.

Convenience with a Conscience: Creating a Sustainable High Street

Customers are increasingly keen to support sustainable brands, and while agile independent players have embraced the opportunity to create a more eco-friendly high street, larger retailers are struggling. Join Jackie Mulligan, CEO of ShopAppy and Rae Ritchie to find out what can bigger retailers learn from independent businesses when it comes to sustainability. We’ll discuss what an environmentally friendly version of retail could look like, and what role digitalisation could play in retail’s movement towards sustainability.

Agenda – Thursday 11th March
10.00am: Welcome and Introductions
10.10am: What can bigger retailers learn from independent businesses when it comes to sustainability
10.45am: Who are today’s sustainable consumers and how can you meet their needs?
11.15am: Q&A and Close
Retail - Opportunities for Personalisation

Join us for our discussion around privacy vs personalisation – everyone is begrudgingly handing over their data to get in anywhere, and this has been hugely catalysed by the pandemic. When it comes to personalisation there is a fine line between delighting a customer and creeping them out. How can retailers make sure they offer something worthwhile in return and earn enough trust from customers to move forward with the data-based relationship.

Agenda – Thursday 22nd April
10.00am: Welcome and Introductions
10.10am: Privacy vs. personalisation – getting it right
11.15: Q&A and Close

Knowledge hub

Retail e-book 2020: 7 key trends shaping retail in 2020

This ebook looks at the 7 key trends set to shape retail in 2020 based on the presentations and technologies showcased at Retail’s Big Show, organised by the National Retail Federation (NRF), in New York City.

K3 Retail Movers and Shakers report

The annual ‘Retail Insider Top 100 Movers & Shakers in Retail for 2020’ report highlighting the achievements of those individuals who are successfully implementing digital in their respective businesses.


Measuring Customer Experience - Prof. Dr. Phil Klaus

Prof. Dr. Phil Klaus, Professor of Customer Experience Strategy and Marketing at the International University of Monaco, gives insight on how to develop and execute the most profitable customer experience strategies.