K3 guest speakers

Profiles on the expert speakers featuring in our event series.

Prof. Dr. Phil Klaus

Prof. Dr. Phil’ Klaus is widely considered one of the leading global Customer Experience Strategists. He is the founder of Prof. Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience and Marketing Strategy at the International University of Monaco, bestselling author of “Measuring Customer Experience – How to Develop and Execute the Most Profitable Customer Experience Strategies,” Chairman of the PK Customer Experience Institute, and holds multiple visiting professorships around the globe. His award-winning research has appeared in numerous books, and a wide range of top-tier academic and managerial journals. Prof. Dr. Phil Klaus is a frequent keynote speaker at public and in-company seminars and conferences around the world, and bestselling author of ‘Measuring Customer Experience.’ He is an experienced manager and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, ‘next practice,’ and business development.

Charlotte Horobin Region Director – Midlands & East of England, Make UK, The manufacturers’ organisation

Make UK is the largest voice supporting UK manufacturing. Charlotte’s role as Region Director is to engage Make UK’s members and assist them in advancing as a manufacturer by providing bespoke introductions, providing industry insight, attendance at events & networking, promoting their business and ensuring their views are heard. 

Another key part of her role is to engage with regional stakeholders ensuring manufacturers’ interests are represented to LEPs, the West Midlands Combined Authority, Midlands Engine and the Greater Cambridge Greater Peterborough Combined Authority. 

Charlotte also is a Trustee of the WMG Academy for Young Engineers, business led schools for 14-19 year olds who are interested in STEM career and she is also a Careers and Enterprise Advisor in Lincolnshire.

She gained her undergraduate degree from The University of Leeds in Biomedical Science before completing her Masters at The University of Nottingham. Before joining Make UK (formerly EEF) in 2013, Charlotte worked in food manufacturing where she focused on business development and food safety management.

Glynn Davis

Founder of the Retail Insider website and producer of various reports including the annual Movers & Shakers in Retail Top 100 and Digital Retail Innovations Top 50. Also writes for publications including Retail Systems, Computer Weekly, Essential Retail, Retail Bulletin, Propel and BEER. Formerly wrote for Caterer & Hotelkeeper and Retail Week.

Will Stirling

Will has been a journalist, editor, publisher and event organiser for 20 years.

After a spell making TV commercials, he started as a writer for yachting magazines at IPC Media, then worked for Euromoney as a bond reporter and reports editor. He was the editor and managing editor of The Manufacturer magazine for five years then left to form Stirling Media in 2013. Will publishes the UK Manufacturing Review, a 250-pp report now in its 6th edition, and writes articles and white papers on manufacturing. 

He has produced and presented at many round tables, factory tours and conferences.

Mark Wood

Mark Wood is a procurement and supply chain specialist with over 23 years’ experience in manufacturing and engineering. His early career was spent with Rolls Royce where he carried on the family tradition of working for one of Derby city’s largest employers, learning his craft and how a world-renowned large corporate operates.

Alliance Procurement Solutions was created by Mark in 2016 with the aim of using his knowledge, skills and expertise gained from working at Rolls Royce to help SMEs maximise their growth potential and competitive advantage. This is achieved through a blended approach of good supply chain relationship management and procurement solutions that add real value as well as reducing costs. 

Procurement means different things depending who you talk to. Mark’s mission with Alliance Procurement Solutions is to help businesses to understand that procurement is about more than getting the cheapest prices; it’s about creating value that has long-lasting impact for companies and the sectors they operate in.

Email: mwood@apsuk-ltd.com
LinkedIn: Mark Wood

Ian Shepherd

Ian Shepherd is a CEO and CMO who has held senior roles in a range of world-class consumer brands over the last 25 years. Starting his career in subscription media and technology businesses including Sky and Vodafone, he has spent the last decade leading and advising retail and hospitality businesses including Game and Odeon.

Operating at board level in both PLC and Private Equity environments, Ian has experienced first-hand the challenges that businesses face coping with new online competitors and also the remarkable turnarounds that can be achieved when businesses succeed in reinventing themselves. Most recently, as COO of Odeon Cinema Group he was a key member of the management team which turned declining market share into growth and drove a dramatic profit improvement leading to the successful sale of the business for its PE owners. He is now a non-executive director at Bensons for Beds and is an adviser to a range of retail and technology businesses.

The Average is Always Wrong is drawn from Ian’s unusual combination of hands-on familiarity with data analytics and real boardroom experience. It is a practical and hands-on guide for leaders of businesses of every shape and size and lays out how to turn data and analytics into real profit.

Alan Fisher - Business Specialist, Aerospace, Department for International Trade

Over 35 years general management experience in commercial, financial, business development and strategic planning in the aerospace and defence sector on a global level. Alan specialties are developing and installing professional sales and business development management techniques to attain best practice and to achieve profitable strategic company growth. 

Alan has been Marketing Director with a number of Tier 1 companies such as Collins Aerospace (Now Raytheon Technologies) and Ultra Electronics as well as Managing Director of Claverham (also a Raytheon Technology company) and Pattonair a global parts distributor and service provider. Alan has also been the International Sales Director at ADS, the UK’s national trade association for Aerospace, Defence and Security responsible for developing the UK supply chain both competitively and through export sales support opening both the ADS Toulouse Bureau and the India Office. 

For the last five years Alan has sat on the board of MEP Ltd a £4 million SME as their Business Development Director, he is the membership recruitment and retention strategy advisor to the Farnborough Aerospace Consortium (FAC) one of the seven regional aerospace trade associations covering the South East and East of England. 

He has also been offering a specialist aerospace and defence consultancy providing strategic business and marketing advisory services through his company A F Advisors Ltd, providing quality UK and international sales and marketing support that can significantly improve the bottom line of aerospace and defence companies. Alan has been employed by the Department of International Trade since 2017 as one of their Aerospace Specialists identifying and delivering significant export and investment opportunities. 

Alan is a fellow of the Royal Aeronautical Society and is active within ADS, sitting on both the Aerospace Export Focus Group (AEFG) and the Project Review Panel (PRP) of the National Aerospace Technology Exploitation Panel (NATEP) a joint BEIS/ATI/AS/FAC initiative. Married with five children, all left home, with three grandchildren he lives in Surrey.

Kerli Kant Hvass, PhD

Kerli Kant Hvass is founder Founder & Advisor at Revaluate – Strategic consultancy on sustainability management and circular economy development through advisory services, research, hands-on projects, business matchmaking, mentoring, speaking. Kerli is also External Lecturer at Copenhagen Business School – Circular economy; fashion management and business development; business model innovation for circularity and sustainability.

Adrian Banks

Adrian Banks Safran UK – After a variety of Operational & Purchasing roles in the Automotive sector, Adrian moved to the Aerospace industry in 2009 on joining Safran in 2009. Currently Head of Shared Services for Safran UK in Gloucester, Adrian also represents Safran on the AGP (Aerospace Growth Partnership), with a focus on improving the competitiveness of the UK’s Aerospace supply chain.

Gary Sheader

Gary Sheader is the Founder and Managing Director of the Manufacturers Alliance and is known in many circles as Mr. Manufacturing. Following a successful career in the manufacturing industry, Gary launched the Manufacturers Alliance in 2013 to support SME manufacturing businesses in the quest to modernise and develop strong leadership and improvement cultures. His approach has been different to most other support organisations, as it has been built on peer to peer learning and sharing best practice, as apposed to selling expensive consultancy. Growing exponentially year on year, the business currently has 8 peer groups across the North West and Yorkshire, consisting of progressive leaders from across the sector.

LinkedIn: Gary Sheader

Sean Culey

Sean Culey is an award-winning keynote speaker and advisor on supply chain transformation and disruptive technologies. He is also the author of ‘Transition Point: From Steam to the Singularity’, an in-depth examination of the causes of technological progress and how the current wave of change will disrupt our business models, economy and society at large.

He has 25 years of experience in supply chain and business transformation, including 10 years as the Design Authority on a $600m global SAP implementation, 6 years as CEO of a boutique business consultancy and VP of Marketing for a supply chain analytics company. He has worked with a diverse range of organisations across multiple industry verticals, including BAE Systems, Cadbury Schweppes, the United Nations, Amgen, Saint Gobain and Warburtons.

Sean is a Visiting Fellow at Cranfield University, a Fellow of the Chartered Institute of Logistics and Transport (FCILT), and a Transformation Advisor for the Association of Supply Chain Management (ASCM). He is also the UK’s only certified SCOR Master Instructor.

LinkedIn: Sean Culey

Len Pannett

Len Pannett has over 25 years’ experience of helping management teams to define and overcome their most challenging supply chain and operational challenges, particularly those involving engineering and technology.  He is an award winning, recognised expert in the supply chain aspects of the implications of 3D printing, author of several articles on the subject, and a frequently speaker at industry and academic forums on supply chain issues.

LinkedIn: Len Pannett

Jackie Mulligan

Dr Jackie Mulligan is founder and CEO of multi award-winning ShopAppy.com. A passionate and professional speaker, writer and specialist in creative thinking, future thinking, events and communications, Jackie has used her experience, expertise and doctoral research into experience, psychology and behaviours to develop ShopAppy.com. ShopAppy is a digital platform that diverts online browsing to local spending. ShopAppy aggregates local businesses and makes it easier for them to get digital as a unified front enabling customers to easily browse, book and buy local with click and collect after hours in any village, town or city and more recently get home delivery.

Rae Ritchie

Rae Ritchie is a freelance writer, editor, speaker and researcher specialising in sustainability and ethical living. Her work has appeared in a range of publications including the Guardian, the Huffington Post, Stylist and Grazia and she is the eco columnist for Woman&Home magazine. Rae has also worked with a wide range of businesses, from luxury heritage brands to new tech startups.

Dr. Frances Zhang

Dr. Frances Zhang joined WMG Supply Chain Research Group (SCRG) at the University of Warwick as a Research Fellow in 2019. Her areas of expertise include supply chain management, productivity,  servitization of manufacturing and circular economy. She has been collaborating with practitioners across different industries, particularly manufacturing and steel, to work on possible solutions for the supply chain challenges. She has published papers in highly ranked international journals and conferences and gave presentations in academic and commercial contexts.

Professor Bart MacCarthy

Professor Bart MacCarthy, University of Nottingham, Business School, UK. Bart is Professor of Operations Management at Nottingham, specialising in supply chain design, management and control. He has researched and consulted with firms in the automotive, aerospace, textiles and clothing, consumer products, food and logistics sectors. He is a Fellow of the Chartered Institute of Logistics and Transport, the Institute of Mathematics and its Applications, and the Institution of Engineering and Technology. He is European Editor for the International Journal of Production Economics and a Vice‐President of the Decision Sciences Institute. His current research focus is on the impact of digitalisation, cloud‐based systems, and platforms on supply chain and operations.

Dave Manning

Dave studied computer science at Sheffield University before entering industry with British Steel at their River Don facility in Sheffield. Having spent some time in the software industry, where he was involved in the development of planning and scheduling systems, the desire to be involved in the practical process of real business change lead him to join Rolls Royce and Bentley Cars. During his seven years at Rolls Royce he was responsible for the development of manufacturing systems before becoming a prime mover in their supply chain/ERP implementation programme. This eventually lead to one of the Rolls Royce divisions achieving Class A against the Oliver Wight ABCD checklist. Having successfully led Rolls-Royce and Bentley Motor Cars through a transformation programme back in the 80s. Dave set up a Supply Chain Consulting and Education company and has spent the last 34 years helping companies from all industry sectors in more than 70 countries. In particular his focus has been IBP/S&OP, Demand Management, Supply Chain Planning Optimisation, Change Management and Leadership Development.

Andrew Howell

Andrew Howell, K3 Marketing Director has a wealth of experience and success from within the FinTech and Retail Technology space. Having developed and taken to market bleeding edge technologies over the last decade in both commercial and marketing leadership roles, Andrew brings a dynamic, customer-centric, data-driven and highly creative approach to Marketing, previous clients include PepsiCo, Nestle, Bayer and Vodafone to name but a few.

Charlotte Horobin - Region Director, Midlands & East of England, Make UK, The Manufacturers’ Organisation

Make UK is the largest voice supporting UK manufacturing, Charlotte’s role as Region Director is to engage Make UK’s members and assist them in advancing as a manufacturer by providing bespoke introductions, providing industry insight, attendance at events & networking, promoting their business and ensuring their views are heard. Another key part of her role is to engage with regional stakeholders ensuring manufacturers’ interests are represented to LEPs, the West Midlands Combined Authority, Midlands Engine and the Greater Cambridge Greater Peterborough Combined Authority. Charlotte also is a Trustee of the WMG Academy for Young Engineers, business led schools for 14-19 year olds who are interested in STEM career and she is also a Careers and Enterprise Advisor in Lincolnshire. She gained her undergraduate degree from The University of Leeds in Biomedical Science before completing her Masters at The University of Nottingham. Before joining Make UK (formerly EEF) in 2013, Charlotte worked in food manufacturing where she focused on business development and food safety management.

LinkedIn: Charlotte Horobin
Twitter: @MakeUK_

Andrew Dixon - Managing & Founder Partner at BPC Advisory

Andrew’s specialism is in retail, performance improvement, turn around solutions & data analytics. He is an expert in developing and implementing strategic business change to drive growth and efficiency.

Andrew’s key strengths include: leveraging territories, organisations and cultures as a senior business leader to rapidly achieve optimal performance; developing and delivering customer-focused business strategies that align to the business vision; establishing high-performing teams, processes and cultures that drive major business transformations; increasing staff engagement and significantly improving efficiency and nurturing collaborative key stakeholder relationships up to board level to clearly communicate objectives and win buy-in to strategic initiatives. Andrew is unique in his knowledge of customer loyalty having been one of the few to run both the Tesco and Boots loyalty schemes. Customer centricity is his real passion.